Based in Levittown, Pennsylvania, Mark E. Rickards, D.D.S. is committed to providing the highest quality dental care for every patient. Our practice places the safety, health, and comfort of you and your family above all else.
General Office Policies
Welcome to our website! Our entire staff is a team dedicated to providing you with the highest quality dental care in a caring and relaxing environment. So that we may enjoy a smooth working relationship, we ask that you take a few minutes to read over our basic office policies.
We strive to keep our patients' waiting time to a minimum, as we recognize that your time is as valuable as ours is. However, unforeseen complications during some procedures do occur occasionally, and we ask your indulgence at these times. Your cooperation in keeping your appointments and arriving on time will help us reduce such delays.
Health care insurance is intended to cover some, but not all, of the cost of your treatment. Most plans include co-insurance, a deductible, and other expenses, which must be paid by the patient.
If you have insurance, please bring your plan information with you to your first visit. We will work with you to assure that you receive the maximum benefits to which you are entitled.
Regular follow-up preventive care is very important in maintaining long lasting dental health. We therefore encourage our patients to adhere to recommended recall visits and we will assist you with appropriate appointments.
Again, welcome! Should you have any questions, please direct them to our office manager.
If you have an emergency, please call the office right away, and we will do everything possible to see you at the earliest opportunity. If we are out of the office or it is after office hours, we have an answering service available to take calls. They are instructed to contact Dr. Rickards by phone or pager if necessary. Please have a pharmacy number ready in the event a prescription must be called in.
During your consultation visit, our financial secretary will meet with you and go over the financial policies of our office. While helping to arrange the most suitable method of payment for your case. She is the person whom you will be able to direct any inquiries about your account, and she will be most happy to assist you.